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NEW EMAIL SERVICE - COMING SOON!

Here at Demon we’re committed to improving the experience we provide, so based on your feedback we’re delighted to announce that we’re introducing a new and improved email service based on Microsoft Exchange 2010 technology.

Below are just some of the improvements you will enjoy:

• Microsoft Outlook Web Access
• Email is stored remotely so you can access it from multiple clients without each one having to keep a local copy using IMAP (Internet Message Access Protocol capability)
• Demon Mail Control Panel allows you to manage your users
• Fully resilient platform providing greater stability and performance

We will start to migrate customers on to the new service from January 2012, however we will contact you nearer the time of migration to notify you of the changes that you will need to make to your mail client settings along with other configuration details.

IMPORTANT INFORMATION

Firstly, please ensure that you can receive emails to postmaster@yourhostname.demon.co.uk as we will use this address to provide you with the essential information that will allow you to continue to use your Demon email service, this will include information regarding the date that your service will be migrated.

Secondly, if your domain is hosted by Demon we will automatically update your email DNS (Domain Name Service record) configuration for you.

If your Domain name is not hosted by Demon you will need to contact your Domain provider to make the necessary DNS changes if you use any of the following:

• Sender Policy Framework (SPF)
• Service Record (SRV)
• Mail Exchange (MX) records

Thirdly, please be aware that DNS configuration changes will only be necessary if you use any of the services listed above. Detailed information regarding the required configuration changes (both for Domain Names and email clients) will be communicated to you nearer the time of your migration date.

To allow you time to arrange any IT support you may need to make the necessary changes, we will give you a minimum of 7 days notice before we migrate your service.

For the latest information and Frequently Asked Questions regarding the migration to the new service please click here

The Demon Team

WebMail allows you to use the Web to: determine what email is waiting for a dial-up account; view the contents of such email messages; delete any unwanted ones without downloading them; compose or respond to email; and, view any attachments that they may have assuming you have the required application for that attachment.

If you decide not to view mail for all users only email for the user:
'Email name@Host name.demon.co.uk' will be listed in the inbox page.

Your Email name will be used to form the 'From' address in emails that you send. It will also be used to decide which mailbox to read if you decided not to view mail for all users.

Guidance on using the WebMail service can be found in our online Helpdesk at www.demon.net/helpdesk/webutil/webmail.shtml. If you have further questions or problems concerning the WebMail service please contact us at helpdesk@demon.net.